Shipping Policy

At KIQQ, we are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below for details about processing times, delivery, and tracking.

Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Most orders are processed within one to two business days after payment has been successfully received. During busy periods, promotions, or holiday seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery Times

Estimated delivery times may vary depending on your location.

United Kingdom

Estimated delivery is two to five business days after dispatch.

International Orders

Estimated delivery is five to fifteen business days, depending on the destination and customs processing.

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

Any available free shipping offers will be clearly displayed on our website.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email once your order has been dispatched. You can use this information to monitor the progress of your delivery.

Customs and Import Charges

International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are determined by local customs authorities and are not included in the purchase price or shipping cost.

Incorrect Address Information

Please ensure that your shipping address is accurate before completing your order. KIQQ cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the issue and provide an update as quickly as possible.