Return and Refund Policy

At KIQQ, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and unworn

  • In its original condition

  • Returned with all original tags and packaging

  • Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they are faulty or damaged. These may include:

  • Personalised or custom made products

  • Gift cards

  • Items marked as final sale

  • Products that have been worn, washed, or damaged after delivery

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within five to ten business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non refundable unless the return is the result of our error or the item is faulty.

Exchanges

If you would like a different size or another product, please contact our customer support team. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as KIQQ cannot be responsible for returns that are lost in transit.

How to Start a Return

To request a return, please contact our customer support team with:

  • Your order number

  • Your full name

  • The reason for the return

  • Photos if the item is damaged or incorrect

Our team will provide you with the next steps and return instructions.

Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer support team through the contact information provided on our website. We will be happy to assist you.